Shipping & Delivery Policy

At Hers Calm, we want your order to arrive safely and within the estimated timeframe. This policy explains how we process and deliver your orders within the United Kingdom.

Order Processing:
Orders are processed within 1–2 business days after payment has been successfully confirmed. Once your order has been processed and dispatched, you will receive an email containing your tracking information, where available.

Delivery Time:
Our estimated delivery time is 10–15 business days after your order has been processed.

Please note that delivery times are estimates and may occasionally vary due to circumstances outside our reasonable control, including courier delays, severe weather, public holidays, high-volume periods or other unforeseen circumstances.

Shipping Costs:
Free shipping is available on all orders within the United Kingdom. There are no additional shipping charges at checkout for standard delivery.

Order Tracking:
Once your order has been processed and dispatched, we will provide you with a tracking number by email.
 

Tracking information may take some time to become active after the parcel has been dispatched. If your tracking information does not update immediately, please allow some time for the carrier's system to register the shipment.

Delivery Delays:
Although we work with our supplier and delivery partners to meet the estimated delivery timeframe, delays can occasionally occur.

If your order is taking longer than the estimated delivery period, please contact us at contact@herscalm.com and we will assist you in checking the status of your shipment.

Delivery estimates do not affect any statutory rights you may have under UK consumer law.

Incorrect or Incomplete Delivery Information:
Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an order cannot be delivered because the address provided was incorrect or incomplete, additional delivery arrangements or costs may apply where permitted by law.

If you realise that you have entered an incorrect address, please contact us as soon as possible at contact@herscalm.com. We will do our best to assist, but we cannot guarantee that the address can be changed once the order has been processed or dispatched.

Multiple Shipments:
Depending on the products purchased, items from the same order may be shipped separately and arrive at different times. This may happen because products can be fulfilled by different supplier or fulfilment partners.
 

If your order arrives in more than one package, you may receive separate tracking information for each shipment.
 

Contact Us:
If you have any questions about your order or delivery, please contact us:
Hers Calm
Email: contact@herscalm.com

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