Privacy Policy

At Hers Calm, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the rights you have regarding your personal information.

By using our website or placing an order with Hers Calm, you acknowledge that you have read and understood this Privacy Policy.

Who We Are:
Hers Calm is an online retail brand offering beauty and wellbeing products to customers in the United Kingdom. For the purposes of this Privacy Policy, “Hers Calm”, “we”, “us” and “our” refer to the business operating under the Hers Calm brand.
Contact: contact@herscalm.com

Information We Collect:
When you use our website, create an account or place an order, we may collect information such as:

• Full name

• Email address

• Telephone number

• Billing and delivery address

• Order and purchase information

• Account information, if you choose to create an account

• Information you provide when contacting us

• Information required to process payments

 

We only collect information that is reasonably necessary to provide our services, process your orders, communicate with you and operate our website.

How We Use Your Information:
We may use your personal information to:

• Process and fulfil your orders

• Arrange delivery of your purchases

• Provide customer support

• Communicate with you about your orders

• Manage your customer account, if you create one

• Process payments and refunds

• Prevent fraud and protect the security of our website

• Improve our website, products and customer experience

• Analyse website usage and performance

• Comply with legal and regulatory requirements

 

We do not currently use your email address to send promotional newsletters or marketing emails. We may use information collected through analytics and advertising technologies, where permitted and appropriately consented to, to understand how visitors use our website and to measure or improve our advertising.
 

Lawful Basis for Using Your Information:
Depending on the circumstances, we rely on the following lawful bases under applicable UK data protection law:

• Contract: where processing is necessary to process and fulfil your order or provide services you have requested.

• Legal obligation: where we are required to process or retain information to comply with applicable laws.

• Legitimate interests: where processing is necessary for purposes such as website security, fraud prevention, customer service and improving our services, provided that our interests do not override your rights.

• Consent: where consent is required, such as for certain optional cookies or tracking technologies.

 

We will only use your personal information for purposes that are compatible with applicable data protection requirements.
 

Payment Information:
Payments are processed through the payment methods and payment providers available at checkout, including Visa, Mastercard, American Express and Others.
 

Your full payment card details are processed by the relevant payment provider. We do not intentionally store complete payment card numbers on our own systems. Payment providers may process your information in accordance with their own privacy policies and terms.
 

Sharing Your Information:
We do not sell your personal information.

We may share personal information with trusted third parties where necessary to operate Hers Calm and provide our services, including:

• Wix, which provides our e-commerce website and related services;

• Payment providers, to process payments and refunds;

• Fulfilment partners and suppliers, where necessary to prepare and deliver your order;

• Analytics and advertising providers, such as Google Analytics, Google Ads and, where used, Meta technologies;

• Service providers that help us operate our website or provide services to customers;

• Government authorities or law enforcement, where disclosure is required by law or necessary to comply with a legal obligation.

 

When we share information with suppliers or fulfilment partners, we aim to provide only the information reasonably necessary to fulfil the order, such as your name and delivery address.
 

International Transfers:
Some of the organisations we work with may process personal information outside the United Kingdom.
This may include suppliers or fulfilment partners located in countries such as China or other countries where our products are sourced or fulfilled.

Where personal information is transferred outside the UK, we will take steps to ensure that the transfer is handled in accordance with applicable UK data protection requirements and that appropriate safeguards or other lawful transfer mechanisms are used where required.
 

Cookies and Tracking Technologies:
Our website uses cookies and similar technologies to provide essential website functionality, understand how visitors use our website and, where applicable, support advertising and marketing activities.

We may use technologies provided by services such as:

• Google Analytics

• Google Ads

• Meta technologies, including Meta Pixel

 

Some cookies and tracking technologies may require your consent before they are used. For more information about the cookies we use and how you can manage your preferences, please see our Cookie Policy.

How We Protect Your Information:
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.
 

How Long We Keep Your Information:
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we keep information may depend on factors such as:

• The purpose for which it was collected;

• Whether you have an active customer account;

• Our legal, accounting or regulatory obligations;

• The need to resolve disputes or enforce our agreements.

 

When personal information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely.

Your Privacy Rights:
Depending on the circumstances and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you;

• Ask us to correct inaccurate or incomplete information;

• Request deletion of your personal information;

• Request restriction of certain processing;

• Object to certain types of processing;

• Request the transfer of certain information to another organisation;

• Withdraw consent where we rely on consent as the lawful basis for processing.

 

To exercise a privacy right, please contact us at contact@herscalm.com.

Accounts and Guest Checkout:
You may create an account with Hers Calm to make future purchases and access information associated with your orders.
 

You may also place an order without creating an account. If you create an account, we will process the information necessary to maintain and provide access to that account.

Age Requirement:
Hers Calm is intended for customers aged 18 and over.

By using our website, creating an account or placing an order, you confirm that you are at least 18 years old.
We do not knowingly collect personal information from individuals under 18.

Changes to This Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or the way we process personal information. The latest version will always be made available on our website, together with the date it was last updated.

Contact Us:
If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Hers Calm
Email: contact@herscalm.com

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